Privacy Policy

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Fukuoka Gulf Bridge Holding (FGBH) and Subsidiaries

Effective date: 30/05/2026 Last updated: 30/05/2026

This Privacy Policy explains how Fukuoka Gulf Bridge Holding ("FGBH," "we," "us," or "our"), a holding company incorporated in Sharjah, United Arab Emirates, and its current and future subsidiaries collect, use, store, and protect information.

This policy covers FGBH and the following subsidiaries and operating brands:

• Sabaku Cafe (Aljada, Sharjah, UAE)
• Pan-Ya (launching 2026)
• Tsuki Restaurant (launching 2026)
• Any future FGBH subsidiaries, brands, or operating ventures

For questions about this policy, contact us at info@fgbholding.com.

We collect information in the following ways:

a) Information from our own social media accounts

We operate official accounts on platforms including Instagram, TikTok, and others. For accounts we own and operate, we collect and process:

• Content we publish (posts, captions, images, videos, stories)
• Engagement data on our content (reach, impressions, views, saves, shares, likes)
• Public comments and mentions directed at our accounts
• Direct messages (DMs) sent to our accounts
• Aggregated account-level analytics (follower counts, profile visits, demographics)

This data is provided to us through official platform APIs (e.g., Meta Graph API, Instagram API, TikTok API) and pertains to interactions with accounts we own and control.

b) Information from customers in person

At our physical locations (e.g., Sabaku Cafe), we may collect:

• Order and transaction details
• Reservation information
• Optional contact details voluntarily provided (e.g., for loyalty programs, event invitations)

c) Information from website visitors and online customers

When you visit our websites (including fgbholding.com and subsidiary websites), we may collect:

• Standard web analytics (pages visited, device type, approximate location, referral source)
• Information you submit through contact forms or inquiries
• E-commerce order information (for online stores such as Pan-Ya, when launched)
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We use the information described above for the following purposes:

• Operational analytics: Internal business analysis of our social media performance, customer engagement, and content effectiveness
• Customer service: Responding to inquiries, comments, and direct messages received through our official channels
• Business decisions: Informing menu development, content strategy, marketing, and operational improvements
• Order fulfillment: Processing transactions, reservations, and online orders
• Legal compliance: Meeting our obligations under applicable laws in the United Arab Emirates and other jurisdictions where we operate

We do not sell personal information to third parties.

Information collected through our social media analytics infrastructure is stored in secure, access-controlled systems, including encrypted cloud storage and analytics platforms (such as Google Workspace). Access is limited to authorized FGBH personnel and trusted operational contractors bound by confidentiality obligations.

We apply commercially reasonable technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction of information.

We may share information only in the following circumstances:

• Service providers: With third-party service providers who help us operate our business (e.g., cloud storage, payment processors, analytics tools), under appropriate confidentiality terms
• Legal requirements: When required by law, court order, or government request in jurisdictions where we operate
• Business transfers: In connection with a merger, acquisition, or sale of FGBH or any of its subsidiaries

We do not share data with advertisers, data brokers, or any party for the purpose of independent marketing or resale.

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent

To exercise any of these rights, or to request that we delete information associated with you (such as removing DMs or comments from our analytics systems), email info@fgbholding.com. We will respond within a reasonable timeframe and in accordance with applicable law.

We retain information only as long as necessary for the purposes described in this policy or as required by applicable law. Social media analytics data is typically retained for as long as the originating content remains on the platform, plus a reasonable archival period for historical trend analysis. Transactional and order data is retained as required by UAE commercial law.

Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at info@fgbholding.com and we will take appropriate steps to remove it.

FGBH operates primarily in the United Arab Emirates. Data we process may be stored on cloud infrastructure located outside the UAE (including in the United States and European Union). Where required, we ensure such transfers are protected by appropriate safeguards.

Our operations rely on third-party platforms (such as Meta/Instagram, TikTok, Google, and others), each with their own privacy policies. We encourage you to review those policies separately, as they govern data collection and use on those platforms independently of this policy.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The "Last updated" date at the top of this policy indicates when it was most recently revised. Significant changes will be communicated through our website or other appropriate channels.

For any questions, concerns, or requests related to this policy or your information:

Fukuoka Gulf Bridge Holding Sharjah, United Arab Emirates Email: info@fgbholding.com